Frequently Asked Questions

AEP Insight Panel




How are members selected for

Respondents are initially randomly selected for a Screener survey from a pool of customers based on their local electric utility provider. Those that are chosen to join the panel however, must additionally meet various criteria to help keep activities relevant to both the members and to the objectives of the Panel.


Login and Registration

Can I always stay logged into the Panel?

If you do not check the Next time automatically sign me in box when you login, the Panel will only keep you logged in for your current session. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the Panel from a shared computer (i.e. library, internet café, university cluster, etc.)

I’ve lost my password!

No worries. Your password can be recovered by going to the login page and clicking I forgot my password. Enter your registered email address and your password will be sent to you.


How do I Edit my password?

Select Edit at the top right-hand corner of the screen beside your username. The Edit Your Profile menu will appear. Select the Sign-In Information tab and select Change Password.


How can I update my contact information?

It’s easy!  Just click on Update My Profile to the left of this page and enter your new information.


Surveys/Projects and Activities

Why can’t I vote in a poll?

If you are seeing the results of the poll, chances are you have either already answered the poll or the deadline to answer the poll has already past. Don’t worry, there will be more polls posted in the future.


Why haven't I received any surveys recently?

If a couple of months pass and you have not received any emails from us, don't worry. Sometimes, several weeks might go by where we are not recruiting for a project due to the number of projects that are currently in the field.  Another reason might be that for a couple of projects in a row, we are only looking for participants of a certain gender, age, etc. If, however, it has been more than two months and you have not heard from us, please feel free to send us an email just to verify that we still have your most up-to-date contact information. 


What if I have trouble accessing a survey link that has emailed to me?

Here are a few things to try: copy and paste the address into your browser instead of clicking on it, check your security settings to make sure your computer can accept our links, press 'Ctrl' as you click on the link to make sure it isn't being blocked by pop-up blocker, and as a last resort, try accessing the link from your email on a different computer, such as a family or friend’s or perhaps at a library or school.  Sometimes just trying again later can also do the trick. If none of these things solves your problem, you can contact the Moderator at


How long are the surveys available?

Usually, a survey will remain open for about one week. If you check your email regularly for mail from, you should get the original invitation plus at least one email reminder.  As soon as you see that email invitation, go ahead and complete your survey so you don't miss the deadline.


Will I be paid for every project I complete?

Usually when you receive an email invitation to participate in a study, it will clearly outline the incentive available for that project. On occasion, some activities such as quick polls on the Panel site do not provide an incentive.


What happens if I don't want to participate in a project?

During your membership on you will receive multiple opportunities to participate in research projects. Although we hope you will be interested in participating in every project you qualify for, we understand that you might choose not to participate from time to time. Even though you might decide not to participate in a project, we will continue to send research opportunities your way as they come along.



What is a Moderator?

The moderator, Scott, is an individual whose job it is to look after the running of the Panel from day to day. Moderators will provide general email updates about Panel activities, answer questions, and more. 


Who should I contact if I have any questions or concerns about a project or my membership in

We are always happy to hear from panelists and hope you do not hesitate to contact us any time you have a question or concern about the AEP Insight Panel. You can contact Scott, the AEP Insight Panel Moderator, by email at


What if I don't see emails from in my inbox?

This usually happens when an email program decides our emails are bulk or spam mail. It may boot them into that folder in your inbox, and you never see them. To keep this from happening, add our email address to your email address book as an accepted email, and your inbox should recognize our mail and let it through (and don't worry about being bombarded; you usually won't receive more than one or two AEP Insight Panel emails per week, at the very most).


Didn’t answer your question? Contact us at We’ll be happy to answer any question you may have about your experience on our site.

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